Privacy Policy.

01. Introduction

This Privacy Policy applies to the website operated by Luminvora Digital LLC, available at https://luminvoradigital.us/ .

Luminvora Digital provides or may offer digital marketing services, Search Engine Optimization (SEO), Generative Engine Optimization (GEO), Answer Engine Optimization (AEO), custom AI agents, business automation, digital products, and online AI education.

This policy applies to website visitors, prospective clients, customers, course participants, and individuals who communicate with us.

When we process personal information on behalf of a business customer, a separate agreement or data processing arrangement may govern that activity.

02. Information We Collect

The types of personal information we collect depend on how you interact with Luminvora Digital and which services you use.

A. Information You Provide

When you contact us, inquire about services, purchase a product, or enter into a business relationship, information may include:

• Full name and contact information, including email address.
• Company or business name.
• Website URLs and relevant project information.
• Inquiries, customer support messages, and correspondence.
• Billing details and purchase-related information.
• Documents, content, instructions, or data voluntarily submitted for a project.

B. Website & Technical Information

Our website and its hosting or security systems may process technical information, such as:

• IP address and approximate geographic location.
• Browser and device type.
• Operating system and technical identifiers.
• Pages accessed and website interaction data.
• Referring website information.
• Security, diagnostic, and server log records.

C. Transaction Information

Where online purchasing is available, transaction records may include order references, purchased products or services, payment status, amount, currency, invoice details, and refund history.

Complete payment-card information should be submitted only through an authorized, secure checkout provided by the applicable payment service. We do not request complete card numbers by ordinary email.

D. Course & Account Information

If customer accounts or online course functionality are enabled, information may include account identifiers, enrollment history, learning progress, course access, and related support requests.

E. AI Project Information

For custom AI agents, consulting, and automation projects, customers may provide business documents, prompts, instructions, website data, or other materials necessary for the agreed work.

03. How We Use Your Information

We process personal information for legitimate business and service-related purposes, as applicable to the interaction.

• Communication: Responding to inquiries, questions, and support requests.
• Project Management: Understanding requirements, preparing proposals, coordinating work, and delivering services.
• Digital Products: Processing orders, supporting access, and handling delivery-related requests.
• AI Services: Performing contracted research, analysis, content work, reporting, and automation activities.
• Website Operations: Maintaining functionality, investigating problems, and protecting the website.
• Financial Administration: Maintaining purchase, invoice, billing, and refund records.
• Service Improvement: Evaluating service effectiveness and website experience using lawful data.
• Legal Compliance: Meeting obligations, preventing fraud, and responding to lawful requests.
• Marketing: Sending permitted service announcements or promotional communications, subject to applicable consent and opt-out rules.

04. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, our legal bases for processing personal information depend on the specific activity.

• Contractual Necessity: When processing is needed to provide a purchased service, fulfill a contract, or take requested pre-contract steps.
• Legal Obligations: When processing is necessary to meet tax, accounting, consumer protection, or other applicable laws.
• Legitimate Interests: Where permitted, for business communications, website security, fraud prevention, and service operations, after considering individuals' rights.
• Consent: Where consent is legally required, such as for certain marketing activities or non-essential tracking technologies.

Where processing depends on consent, you may withdraw that consent through the available mechanism or by contacting us, without affecting the lawfulness of processing performed before withdrawal.

05. Payments, Purchases & Online Courses

Where Luminvora Digital offers online purchasing, orders may be processed through third-party commerce and payment service providers.

These providers may collect or process billing information, transaction details, and other information needed to authorize and complete a payment. Their handling of information may also be governed by their own privacy notices.

Luminvora Digital may receive transaction confirmations, order identifiers, payment status, and other information reasonably needed for fulfillment, customer support, accounting, and refunds.

For digital courses and educational products, customer information may be used to administer access, communicate purchase details, and provide assistance.

The checkout provider, delivery method, and course platform applicable to a purchase will depend on the specific product or service offered.

For purchase-related inquiries, you may contact contact@luminvoradigital.us . Refund inquiries may be sent to refund@luminvoradigital.us .

06. AI Services & Client Information

Our custom AI agent, SEO, GEO, AEO, and automation services may involve processing data provided or authorized by customers.

Depending on the project's scope, this may include website content, analytics reports, prompts, documents, business instructions, and information made accessible through connected tools.

Processing on Behalf of Business Clients

In some projects, Luminvora Digital may process personal information on behalf of another business that determines the purposes of processing.

In those situations, the relevant service agreement or data processing agreement may set out instructions, responsibilities, security requirements, and other safeguards.

Third-Party AI Providers

Certain agreed AI workflows may use third-party AI models, cloud services, APIs, or automation platforms.

Information submitted to such systems may be processed according to the provider's contract, product settings, and data-handling terms.

The use of client information for AI model training, service improvement, retention, or other purposes must be evaluated against the actual provider arrangements and the applicable client agreement.

07. How Information May Be Shared

Personal information may be shared when reasonably necessary to deliver requested services, operate our business, or comply with applicable law.

Depending on the services in use, categories of recipients may include:

• Website hosting and infrastructure service providers.
• Email and business communication providers.
• Payment processors and e-commerce platforms.
• Course delivery and digital-product access platforms.
• AI model, cloud computing, and automation providers.
• Authorized analytics and website performance providers.
• Professional advisers and service contractors subject to applicable confidentiality obligations.
• Government authorities, courts, or regulators where disclosure is lawfully required.

Information may also be disclosed as reasonably necessary in connection with a lawful business restructuring, transfer, or similar transaction, subject to applicable protections.

If website advertising or tracking practices constitute a sale or sharing of personal information under applicable privacy law, the relevant notice, choice, and opt-out requirements must be observed.

08. Cookies & Tracking Technologies

Our website may use cookies and similar technologies for essential functionality, website security, remembering preferences, performance measurement, or other purposes depending on the technologies enabled.

Some cookies are required for website functions, such as security features or maintaining a shopping session.

Other technologies, such as optional analytics or advertising cookies, may require your prior consent depending on applicable law.

Where legally required, non-essential technologies must be controlled through an appropriate consent mechanism.

For additional information, see our Cookie Policy .

09. International Data Processing

Luminvora Digital operates in a digital environment where hosting, cloud services, business tools, and customers may be located in different countries.

Personal information may be processed outside the country where the individual resides when necessary for the applicable service or operation.

Where required by applicable data protection law, international transfers will be subject to appropriate legal safeguards.

Additional information about applicable safeguards may be requested from legal@luminvoradigital.us .

10. Data Retention

We retain personal information only for periods that are reasonably necessary for the relevant processing purpose or required by applicable law.

Retention depends on the type of information and may be influenced by:

• The duration of the customer relationship.
• Whether a project or service remains active.
• Accounting and tax obligations.
• The need to investigate disputes or enforce agreements.
• Website security and fraud prevention.
• Applicable legal recordkeeping requirements.

When information is no longer reasonably needed, we take appropriate steps to delete or anonymize it, subject to lawful retention requirements.

11. Data Security

We recognize the importance of protecting personal information against unauthorized access, loss, misuse, alteration, and disclosure.

We seek to apply appropriate technical and organizational safeguards based on the nature of the data and the relevant processing activity.

These safeguards may involve access restrictions, authentication, security updates, secure communications, and provider security controls.

No internet-based system or method of electronic storage can be guaranteed completely secure.

If you believe information connected to our services has been exposed or misused, please contact legal@luminvoradigital.us .

12. Your Privacy Rights & Choices

Depending on your location and the laws that apply to our processing activities, you may have certain rights over your personal information.

These may include:

• Access: Request information about personal data held about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of eligible personal information.
• Portability: Request eligible information in a portable format.
• Restriction: Request that certain processing be limited.
• Objection: Object to certain processing activities.
• Withdrawal of Consent: Withdraw consent where processing depends on it.
• Marketing Opt-Out: Stop receiving direct marketing communications.

California Privacy Rights

Where California privacy legislation applies to our business and the relevant information, California residents may have additional rights, including rights to know, delete, correct, opt out of qualifying sales or sharing, limit certain uses of sensitive personal information, and avoid unlawful discrimination for exercising protected rights.

Any legally required opt-out controls, including recognition of applicable preference signals, must be provided when relevant processing activities and laws require them.

EU & UK Privacy Rights

Where the GDPR or UK GDPR applies, individuals may also have rights concerning automated decision-making and the ability to lodge a complaint with a competent supervisory authority.

How to Make a Request

To exercise an applicable privacy right, send your request to:

legal@luminvoradigital.us

Include sufficient information to explain the request. We may ask for reasonable verification before disclosing or changing personal information.

We aim to acknowledge inquiries within 24–48 hours when reasonably possible. Formal privacy rights requests will be handled within the time limits required by applicable law.

Some requests may be restricted or subject to exceptions, including legal retention obligations or the protection of other individuals' rights.

13. Marketing Communications & Third-Party Websites

Marketing Communications

Where permitted by applicable law, we may communicate about our services, educational offerings, or relevant business updates.

Where marketing consent is required, promotional messages will be sent only when the relevant legal requirements are met.

Individuals may withdraw marketing consent or opt out through the available unsubscribe method or by emailing legal@luminvoradigital.us .

External Websites

Our website may contain links to third-party websites, course platforms, payment providers, or other external services.

Those services may maintain their own privacy practices and policies. We encourage users to review the relevant notices before providing personal information.

14. Children's Privacy

Luminvora Digital's website and professional educational offerings are intended for adult users and business audiences.

We do not intentionally direct our services toward children under 18.

If a parent or guardian believes a child has provided personal information to us contrary to applicable law, they may contact legal@luminvoradigital.us so that we can investigate and take appropriate action.

15. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations, or legal requirements.

When changes are made, the updated policy will display its latest revision date.

Where applicable law requires additional notice or consent for material changes, we will follow those requirements.

16. Contact Information

For questions about this Privacy Policy, requests involving your personal information, or other privacy matters, please contact:

Luminvora Digital LLC

Website: luminvoradigital.us

Privacy & Legal Email: legal@luminvoradigital.us

General Support: contact@luminvoradigital.us