Refund & Cancellation Policy.
We believe customers should understand their options before making a purchase. This policy explains how refund requests, subscription cancellations, and delivery-related issues are handled for Luminvora Digital LLC's services and digital products.
This policy applies to eligible purchases made directly from Luminvora Digital LLC through our website or an authorized payment process.
Individual products, custom projects, and subscriptions may have different conditions disclosed before purchase. Nothing in this policy restricts mandatory rights provided by applicable law.
01. Policy Overview
Luminvora Digital LLC offers or may offer digital marketing services, custom AI solutions, downloadable products, online courses, and recurring business support arrangements.
Refund eligibility depends on the type of purchase, whether delivery or work has begun, the terms agreed before payment, and any applicable statutory rights.
Voluntary change-of-mind requests are eligible within 14 days when the content remains unused and unaccessed, subject to the conditions below.
Refunds are evaluated based on delivered work, project status, agreed milestones, and applicable law.
Cancellation and billing conditions follow the accepted subscription agreement and mandatory rules.
Our target for acknowledging refund and cancellation inquiries, not a guaranteed refund-completion time.
02. Digital Products, Courses & Downloads
This section applies to one-time purchases of digital materials such as downloadable guides, templates, pre-recorded courses, and other digital content.
Voluntary 14-Day Change-of-Mind Policy
For eligible one-time digital products, customers may request a change-of-mind refund within 14 calendar days after purchase if the digital content has not been accessed, downloaded, or otherwise used.
Where these conditions are satisfied, an eligible change-of-mind request will be refunded. This voluntary policy is additional to any rights provided by law.
After Content Access
Once content has been accessed, downloaded, or substantially used, a voluntary change-of-mind refund may no longer be available.
However, customers retain any applicable statutory cancellation, conformity, or consumer remedies. Accessing content does not automatically remove every legal refund right.
Digital Products That Are Defective or Misdescribed
If purchased digital content is materially defective, inaccessible, or not as described, contact us with details of the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include restoring access, correcting the problem, replacement, a price reduction, or a refund.
Course Enrollment
For purchased educational courses, the course description and checkout terms should identify the available content, access conditions, and relevant restrictions.
Any subscription-based educational offering is also subject to its disclosed recurring billing terms.
Important: A voluntary refund policy does not replace statutory consumer withdrawal rights. Where applicable, immediate digital delivery and loss of withdrawal rights require the legally prescribed consent, acknowledgment, and confirmation process.
03. Digital Delivery & Access Problems
Delivery methods and expected timing depend on the particular digital product or service.
The applicable delivery method, expected access or fulfillment time, and any material conditions should be communicated before payment.
If You Cannot Access Your Purchase
Contact contact@luminvoradigital.us and provide the order reference, purchase email, and a description of the access issue.
We will review the delivery problem and seek to provide the appropriate assistance or remedy.
Non-Delivery
If an agreed digital product has not been delivered and the issue cannot be resolved within the applicable legal or agreed timeframe, the customer may be entitled to cancel and obtain a refund.
For more information, see our Digital Delivery Policy .
04. Custom SEO, GEO, AEO & Marketing Services
Professional services such as SEO audits, technical optimization, content consulting, GEO, AEO, and marketing strategy may involve work tailored to an individual client.
Pricing, scope, deliverables, and payment schedules are set by the accepted quotation or service agreement.
Cancellation Before Work Begins
If a customer requests cancellation before the agreed work has begun, the refund will be assessed against amounts already paid, any lawfully incurred or expressly agreed charges, and the applicable contract and consumer law.
Cancellation After Work Has Begun
Where work has already commenced, any refund or amount payable will take into account the work completed, deliverables provided, properly agreed costs, and applicable legal requirements.
We will not treat an arbitrary penalty or unearned charge as automatically non-refundable where doing so would conflict with applicable law.
Completed Services
Once the agreed service has been fully and properly performed, a change-of-mind refund is not automatically available unless provided by the agreement or required by law.
If a deliverable is materially inconsistent with the agreed scope, the customer should explain the concern so an appropriate remedy can be considered.
Search Performance Expectations
Search optimization outcomes depend on search platforms, competition, website conditions, and other factors outside our direct control.
Unless expressly guaranteed under a valid agreement, a particular ranking position, traffic volume, AI citation, or revenue result is not a guaranteed deliverable.
A lack of a particular search result does not by itself establish that the agreed work was not performed.
05. Custom AI Agents & Automation Projects
Custom AI agent development and business automation projects are often tailored to a customer's systems, workflows, and technical requirements.
Each accepted project agreement should identify the relevant functionality, development scope, milestones, payment obligations, and applicable acceptance criteria.
Before Development Begins
Customers may request cancellation before development begins. Any refund will be assessed according to the accepted agreement, actual work or costs lawfully incurred, and applicable law.
During Development
If a customer cancels a project after development begins, completed milestones, delivered work, and approved third-party costs may be taken into account when calculating the amount due or refundable.
Testing & Technical Issues
Where a delivered solution does not meet the agreed specifications, the customer should provide a description of the problem.
Remedies may include a reasonable opportunity to correct the issue, revised delivery, a proportionate price adjustment, or a refund where applicable.
Third-Party Software & API Charges
Some projects may involve third-party subscriptions, software licenses, cloud hosting, or AI API usage.
Charges for these services will be handled according to the relevant agreed terms and applicable law.
Any unavoidable, non-refundable third-party charge should be disclosed and authorized before it is incurred on behalf of the customer.
06. Subscription Cancellation Policy
Luminvora Digital may offer recurring SEO support, AI automation maintenance, consulting, or other subscription-based services.
Individual Pricing
Subscription prices and billing intervals depend on each client's requirements.
Before entering a recurring arrangement, the customer must receive clear information about the actual price, currency, billing frequency, renewal conditions, and cancellation process.
How to Cancel
Customers may request cancellation by emailing:
Please include the purchase email address, company name, and subscription or invoice reference, if available.
Where the applicable checkout or customer portal offers self-service cancellation, that option may also be used. Any additional cancellation mechanism required by applicable law will be provided.
Cancellation Effective Date
The effective cancellation date depends on the terms disclosed and accepted before the subscription began, subject to applicable law.
A properly submitted cancellation will be applied according to those terms. We will not impose further recurring charges after cancellation becomes effective.
If a billing error occurs after an effective cancellation, please contact our refund email for investigation and correction.
Response Time: We aim to acknowledge subscription cancellation requests within 24–48 hours. This target does not override a customer's legally effective cancellation date or mandatory consumer rights.
07. Subscription Refunds & Unused Service Periods
A subscription cancellation and a refund request are related but distinct actions.
Whether a refund or credit is due for an already-paid subscription period depends on the accepted billing terms, the services provided, and applicable law.
Where a subscription is cancelled for a future renewal and current-period access continues under the agreed terms, cancellation does not automatically entitle the customer to a prorated refund, unless the agreement or law provides otherwise.
When a Subscription Refund May Be Due
- An unauthorized or duplicate recurring charge.
- A charge made after cancellation became effective.
- A qualifying failure to deliver the agreed service.
- An expressly agreed refund or credit.
- Another circumstance where applicable consumer law provides a remedy.
See our Subscription & Billing Terms for further information.
08. Duplicate Charges, Payment Errors & Disputes
If you believe a payment was duplicated, incorrect, or unauthorized, please contact:
Include relevant information such as your purchase email, transaction reference, payment date, and charged amount.
We will investigate the issue using available transaction records and payment-provider information.
If a transaction is confirmed to be an incorrect duplicate or unauthorized charge for which a refund is due, it will be handled through the appropriate payment process.
Payment Provider Rights
Customers retain any applicable rights to contact their card issuer, bank, or payment provider regarding a transaction.
This policy does not require customers to waive statutory chargeback or payment-dispute rights.
09. How to Request a Refund or Cancellation
Refunds and cancellations are handled through our dedicated support address:
Refund & Cancellation Email:
You do not need to complete a website contact form to submit a request.
Provide your name or business name, purchase email, and order, subscription, or invoice reference if available.
Indicate whether you're requesting a refund, cancellation, correction of a payment error, or assistance with delivery.
Describe the problem and attach supporting information when helpful. Do not send full payment-card details or passwords.
We aim to acknowledge the inquiry within 24–48 hours and communicate the appropriate review steps.
Direct Support: Send your request to refund@luminvoradigital.us . Any mandatory cancellation rights or recognized cancellation methods remain available regardless of this email procedure.
10. Response Times, Refund Processing & Payment Methods
Initial Response
We aim to acknowledge refund and cancellation requests within 24–48 hours of receipt.
Acknowledgment means the request has been received or reviewed initially. It does not guarantee the final refund decision within that period.
Review Process
Depending on the request, additional review may involve payment records, delivery status, project milestones, purchase terms, and applicable legal obligations.
We may request relevant information needed to verify the transaction or prevent fraud, without imposing unreasonable barriers to statutory rights.
Approved Refunds
Where a refund is approved or legally required, it will be initiated within the timeframe required by applicable law, or otherwise without unreasonable delay.
Refunds are normally sent through the original payment method where supported by the payment provider, subject to applicable law.
The time required for funds to appear in the customer's account may depend on the payment processor, bank, and transaction method.
We will communicate any material processing information relevant to the particular request.
Payment Processing Fees
Refund amounts and any lawful deductions will be handled according to applicable law, the accepted agreement, and disclosed terms.
We do not impose undisclosed refund penalties that are prohibited by applicable consumer law.
11. Statutory Consumer Rights
Some customers may benefit from mandatory consumer protections under the laws of their country or region.
These rights may apply to digital content, digital services, distance contracts, defective products, and other qualifying purchases.
EU & UK Digital Purchases
Eligible consumers may have a statutory withdrawal period for certain online contracts.
Specific exceptions can apply where digital content is supplied immediately and the customer has provided the legally required express consent, acknowledgment, and contract confirmation.
Where those legal conditions have not been satisfied, the customer may retain statutory cancellation rights even if digital access has begun.
Separate statutory remedies may also apply when digital products or services are faulty or not as described.
Business Customers
Business-to-business transactions may be governed by different rules from consumer purchases.
Refund and cancellation conditions for a custom business project may be established in the accepted commercial agreement, subject to applicable law.
Protection of Mandatory Rights
Nothing in this policy excludes, limits, or overrides consumer rights that cannot lawfully be waived or restricted.
If a policy term conflicts with a mandatory legal protection, the applicable legal protection takes precedence.
12. Changes to This Refund Policy
Luminvora Digital LLC may update this policy to reflect changes in products, services, operations, or applicable laws.
The most recent version will display its update date at the top of this page.
Changes to this public policy will not retroactively remove accrued statutory rights or automatically alter already accepted contractual obligations.
13. Contact Information & Related Policies
For refund requests, subscription cancellations, digital access problems, or purchase-related complaints, please use the appropriate contact address.
Luminvora Digital LLC
Website: luminvoradigital.us
Refunds & Cancellations: refund@luminvoradigital.us
General Customer Support: contact@luminvoradigital.us
Legal Inquiries: legal@luminvoradigital.us
Related Legal Documents
Need to Request a Refund or Cancellation?
Contact our dedicated support email with your purchase details and the reason for your request. We aim to acknowledge inquiries within 24–48 hours.
refund@luminvoradigital.usCustomer support for digital products, custom projects, and recurring service agreements.